:root{
    /* Dr. Shipper brand: logo orange #FD6001, black, chrome */
    --bg:#f6f5f3; --card:#ffffff; --ink:#151515; --muted:#6b6b6b; --line:#e5e2dd;
    --accent:#FD6001;               /* logo orange: stripes, underlines, highlights */
    --brand:#C2410C; --brand-ink:#ffffff; --brand-soft:#FFF1E6;   /* deeper orange: buttons/text (readable) */
    --black:#0d0d0d; --chrome:#d9dce0;
    --ok:#15803D; --ok-soft:#E6F4EA;
    --warn:#a35c00; --warn-soft:#fdf0dc; --bad:#b3261e; --bad-soft:#fbe5e3;
    --info:#1f5aa6; --info-soft:#e4edf9; --radius:12px;
  }
  *{box-sizing:border-box}
  body{margin:0;font:15px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:var(--ink)}
  header{background:var(--black);color:#fff;border-bottom:4px solid var(--accent);box-shadow:0 2px 0 #b84500 inset}
  .logo-img{height:84px;width:auto;display:block;margin:-10px 0}
  @media (max-width:640px){.logo-img{height:60px}}
  h1,h2,.fee-v{font-family:Poppins,system-ui,sans-serif;letter-spacing:-.2px}
  .bar{max-width:1080px;margin:0 auto;padding:14px 20px;display:flex;align-items:center;gap:12px}
  .logo{font-weight:700;font-size:18px;letter-spacing:.2px;display:flex;align-items:center;gap:10px}
  .spacer{flex:1}
  .who{font-size:13px;opacity:.9;text-align:right}
  main{max-width:1080px;margin:0 auto;padding:24px 20px 40px;min-height:calc(100vh - 170px)}
  .card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:22px}
  .narrow{max-width:460px;margin:30px auto}
  h1{font-size:22px;margin:0 0 4px} h2{font-size:18px;margin:0 0 14px} h3{font-size:15px;margin:0}
  p.sub{color:var(--muted);margin:0 0 18px}
  label{display:block;font-weight:600;font-size:13px;margin:14px 0 6px}
  label small{font-weight:400;color:var(--muted)}
  input,select,textarea{width:100%;font:inherit;padding:10px 12px;border:1px solid #cfccc1;border-radius:9px;background:#fff;color:var(--ink)}
  input:focus,select:focus,textarea:focus{outline:2px solid var(--accent);outline-offset:-1px;border-color:var(--accent)}
  textarea{min-height:110px;resize:vertical}
  .row{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}
  @media (max-width:640px){.row{grid-template-columns:1fr}}
  button{font:inherit;font-weight:600;cursor:pointer;border-radius:9px;padding:10px 16px;border:1px solid transparent}
  .btn{background:var(--brand);color:var(--brand-ink)} .btn:hover{background:#A8380A}
  .btn-ghost{background:transparent;border-color:var(--line);color:var(--ink)} .btn-ghost:hover{background:#efede6}
  header .btn-ghost{color:#fff;border-color:rgba(255,255,255,.35)} header .btn-ghost:hover{background:rgba(255,255,255,.12)}
  .btn-sm{padding:6px 11px;font-size:13px}
  .btn-ok{background:var(--brand);color:#fff} .btn-no{background:var(--bad-soft);color:var(--bad)}
  .actions{margin-top:20px;display:flex;gap:10px;align-items:center}
  .tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:20px;overflow-x:auto}
  .tab{background:none;border:none;border-bottom:3px solid transparent;border-radius:0;padding:10px 14px;color:var(--muted);white-space:nowrap}
  .tab.on{color:var(--ink);border-bottom-color:var(--accent)}
  .count{display:inline-block;min-width:20px;padding:0 6px;margin-left:6px;border-radius:10px;background:var(--accent);color:#1a0b00;font-weight:700;font-size:12px;line-height:20px;text-align:center}
  .pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:600;text-transform:capitalize;white-space:nowrap}
  .s-pending,.s-open{background:var(--warn-soft);color:var(--warn)}
  .s-approved,.s-resolved,.s-completed,.s-confirmed{background:var(--ok-soft);color:var(--ok)}
  .s-rejected,.s-cancelled{background:var(--bad-soft);color:var(--bad)}
  .s-in_progress,.s-dispatched{background:var(--info-soft);color:var(--info)}
  .s-new{background:var(--warn-soft);color:var(--warn)} .s-contacted{background:var(--info-soft);color:var(--info)}
  .s-onboarded{background:var(--ok-soft);color:var(--ok)} .s-declined{background:var(--bad-soft);color:var(--bad)}
  .s-closed{background:#ecebe6;color:var(--muted)}
  .p-urgent{background:var(--bad-soft);color:var(--bad)} .p-high{background:var(--warn-soft);color:var(--warn)}
  .p-normal{background:#ecebe6;color:var(--muted)} .p-low{background:#f3f2ee;color:var(--muted)}
  .list{display:flex;flex-direction:column;gap:10px}
  .item{border:1px solid var(--line);border-radius:10px;padding:14px 16px;background:#fff}
  .item-top{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
  .ref{font-family:ui-monospace,Menlo,monospace;font-size:12px;color:var(--muted)}
  .meta{color:var(--muted);font-size:13px;margin-top:4px}
  .body{margin-top:8px;white-space:pre-wrap}
  .note{margin-top:8px;padding:8px 10px;background:#f7f6f1;border-left:3px solid var(--accent);border-radius:4px;font-size:14px}
  .admin-row{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px;align-items:center}
  .admin-row select,.admin-row input{width:auto;padding:6px 9px;font-size:13px}
  .admin-row input{flex:1;min-width:180px}
  .filters{display:flex;gap:8px;margin-bottom:14px;flex-wrap:wrap}
  .filters select,.filters input{width:auto;padding:7px 10px;font-size:14px}
  .empty{color:var(--muted);text-align:center;padding:34px 10px;border:1px dashed var(--line);border-radius:10px}
  .grid2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
  @media (max-width:640px){.grid2{grid-template-columns:1fr}}
  .kv{display:grid;grid-template-columns:auto 1fr;gap:2px 12px;font-size:14px;margin-top:8px}
  .kv dt{color:var(--muted)} .kv dd{margin:0}
  .banner{padding:10px 14px;border-radius:10px;font-size:14px;margin-bottom:18px}
  .banner.demo{background:var(--info-soft);color:var(--info)}
  .demo-switch{display:flex;flex-wrap:wrap;align-items:center;gap:6px}
  .vbtn{padding:5px 11px;font-size:13px;border-radius:999px;background:#fff;color:var(--info);border:1px solid #c6d6ee}
  .vbtn.on{background:var(--info);color:#fff;border-color:var(--info)}
  .vbtn.ghost{background:transparent;border-color:transparent;text-decoration:underline}
  .drop{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;border:2px dashed #cfccc1;border-radius:12px;padding:26px 14px;text-align:center;color:var(--muted);background:#fbfaf6}
  .drop.over{border-color:var(--brand);background:var(--brand-soft)}
  .drop .btns{display:flex;gap:8px;flex-wrap:wrap;justify-content:center;margin-top:6px}
  .rc-preview{margin-top:14px;max-width:100%;max-height:340px;border-radius:10px;border:1px solid var(--line);display:block}
  .status-line{margin-top:12px;font-size:14px;color:var(--info)}
  .match{margin-top:6px;font-size:13px;padding:7px 10px;border-radius:8px}
  .match.good{background:var(--ok-soft);color:var(--ok)} .match.weak{background:var(--warn-soft);color:var(--warn)}
  .track{display:inline-block;font-family:ui-monospace,Menlo,monospace;font-size:13px;font-weight:600;background:var(--brand-soft);color:var(--brand);padding:3px 9px;border-radius:7px;margin:4px 6px 0 0;user-select:all}
  details{margin-top:12px;font-size:13px} details pre{white-space:pre-wrap;background:#f7f6f1;padding:10px;border-radius:8px;max-height:200px;overflow:auto}
  .modal{position:fixed;inset:0;background:rgba(20,24,22,.7);display:flex;align-items:center;justify-content:center;padding:20px;z-index:8}
  .modal img{max-width:100%;max-height:90vh;border-radius:10px;background:#fff}
  .fee{margin:4px 0 6px;padding:12px 14px;border:1px solid #ffc9a3;background:var(--brand-soft);border-left:4px solid var(--accent);border-radius:10px}
  .fee-k{font-size:12px;font-weight:600;color:var(--brand);text-transform:uppercase;letter-spacing:.4px}
  .fee-v{font-size:22px;font-weight:700;color:var(--ink);text-align:center;text-transform:uppercase;letter-spacing:.5px;margin:4px 0}
  .fee{text-align:center}
  footer{text-align:center;color:var(--muted);font-size:13px;padding:22px 20px 30px;border-top:1px solid var(--line);margin-top:10px}
  .chips{display:flex;flex-wrap:wrap;gap:6px}
  .chip{margin:0;font-weight:500;font-size:13px;cursor:pointer}
  .chip input{position:absolute;opacity:0;width:1px;height:1px}
  .chip span{display:inline-block;padding:6px 12px;border:1px solid #cfccc1;border-radius:999px;background:#fff}
  .chip input:checked + span{background:var(--brand);border-color:var(--brand);color:#fff}
  .chip input:focus-visible + span{outline:2px solid var(--brand);outline-offset:2px}
  .ack{display:flex;gap:10px;align-items:flex-start;font-weight:500;font-size:14px;margin-top:18px;cursor:pointer}
  .ack input{width:18px;height:18px;margin-top:2px;flex:none}
  a.btn{text-decoration:none;display:inline-block;border-radius:9px}
  a.wa{background:#1fa855}
  .wl-logo{display:block;width:min(320px,80%);margin:-4px auto 8px}
  .thumb{width:44px;height:44px;object-fit:cover;border-radius:6px;border:1px solid var(--line);cursor:zoom-in;vertical-align:middle}
  .err{color:var(--bad);font-size:14px;margin-top:10px}
  #toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);background:var(--ink);color:#fff;padding:10px 18px;border-radius:10px;font-size:14px;opacity:0;transition:opacity .2s;pointer-events:none;z-index:9}
  #toast.show{opacity:1}
  .center{text-align:center}
  .big-icon{font-size:40px;margin-bottom:6px}
  table{width:100%;border-collapse:collapse;font-size:14px}
  th,td{text-align:left;padding:9px 8px;border-bottom:1px solid var(--line)} th{color:var(--muted);font-weight:600;font-size:13px}

  /* header buttons, modal, privacy */
  .who-row{display:flex;align-items:center;gap:10px}
  .hbtn{background:rgba(255,255,255,.08);color:#fff;border:1px solid rgba(255,255,255,.22);border-radius:999px;padding:6px 12px;font-size:13px;font-weight:600}
  .hbtn:hover{background:rgba(255,255,255,.16)} .hbtn.on{border-color:var(--accent);color:#ffd2b3}
  @media (max-width:760px){ .hbtn span,.who-name{display:none} .who-row{gap:6px} }
  .modal-box{background:#fff;border-radius:14px;padding:22px;max-width:460px;width:100%;max-height:90vh;overflow:auto;cursor:default}
  .modal-box h3{margin:14px 0 4px}
  ol.steps,ul.steps{margin:6px 0 4px;padding-left:22px} ol.steps li,ul.steps li{margin:4px 0}
  .kbd{display:inline-block;border:1px solid var(--line);border-radius:5px;padding:0 5px;font-size:12px;background:#f7f6f1}
  footer a{color:var(--muted)} footer a:hover{color:var(--brand)}
  .privacy h2{margin:22px 0 6px;font-size:17px} .privacy p,.privacy li{color:#333} .privacy ul{padding-left:20px}
  .todo{background:#fff3c4;padding:0 4px;border-radius:4px}

  .bulk{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;padding:10px 14px;margin-bottom:12px;position:sticky;top:8px;z-index:3;box-shadow:0 2px 10px rgba(0,0,0,.06)}
  .bulk select,.bulk input:not([type=checkbox]){width:auto;padding:6px 9px;font-size:13px}
  .bulk #bulk-note{min-width:200px;flex:1}
  .bulk-all{display:flex;align-items:center;gap:8px;margin:0;font-weight:600;font-size:14px;cursor:pointer}
  .bulk-all input,.pick{width:18px;height:18px;flex:none;accent-color:var(--brand);cursor:pointer}
  .bulk-count{font-size:13px;color:var(--muted)}
  .item.picked{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent) inset;background:#fffaf5}

  .default-loc{margin-top:8px;min-height:28px} .def-on{font-size:13px;font-weight:600;color:var(--brand)}

  .s-admin{background:var(--black);color:#fff}

  .s-owner{background:var(--accent);color:#1a0b00}

  .acct{background:none;border:none;color:#fff;text-align:right;font:inherit;font-size:13px;padding:2px 4px;border-radius:8px;cursor:pointer}
  .acct:hover{background:rgba(255,255,255,.1)}
  .acct-mobile{display:none}
  @media (max-width:760px){ .acct-mobile{display:inline-block} }
  .acct-actions{display:flex;flex-direction:column;gap:10px;margin-top:16px}
  .acct-actions button{width:100%;text-align:left;padding:12px 16px}

  .fit-row{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-top:12px}
  .fit-btn{background:#fff;border:1px solid var(--line);border-radius:999px;padding:5px 12px;font-size:13px;font-weight:600;color:var(--ink)}
  .fit-btn:hover{background:#f7f6f1}
  .fit-yes,.fit-btn.on.fit-yes{background:var(--ok-soft);color:var(--ok);border-color:#b9e0c4}
  .fit-maybe,.fit-btn.on.fit-maybe{background:var(--warn-soft);color:var(--warn);border-color:#f2d3a6}
  .fit-no,.fit-btn.on.fit-no{background:var(--bad-soft);color:var(--bad);border-color:#f1c0bb}
  .pill.fit-yes,.pill.fit-maybe,.pill.fit-no{text-transform:none}
  .notes-box{margin-top:12px;border-top:1px dashed var(--line);padding-top:10px}
  .notes-toggle{background:none;border:none;padding:2px 0;font-weight:600;color:var(--brand)}
  .note-peek{margin-top:4px}
  .note-add{display:flex;gap:8px;align-items:flex-start;margin:8px 0}
  .note-add textarea{min-height:64px;flex:1}
  .note-list{list-style:none;padding:0;margin:6px 0 0;display:flex;flex-direction:column;gap:8px}
  .note-list li{background:#f7f6f1;border-left:3px solid var(--accent);border-radius:6px;padding:8px 10px}
  .note-body{white-space:pre-wrap;margin-top:2px}
  .note-del{background:none;border:none;color:var(--bad);font-weight:700;padding:0 4px;font-size:13px}